Shipping

These policies apply to the purchase of altitude generators, tents, masks, and other related accessories only. Large system sales such as altitude chambers do not apply.

For rental shipping policies, see here.

Free Shipping

Hypoxico offers free ground shipping on all orders over $99 that are shipped to the continental United States. Rentals and special order items (any item not listed for sale on hypoxico.com at the time of purchase) are excluded.

Orders under $99 include a $10 flat rate charge for ground shipping to the continental United States.

Shipping charges for addresses outside of the continental United States are calculated based on the delivery address. Please email or call for accurate rates.

Expedited Shipping

Hypoxico offers optional expedited 1-3 day shipping services for an additional cost, which is calculated based on the delivery address. Please email or call for accurate rates.

For an in-stock expedited order to ship the same day and arrive by the estimated date, the order must be placed between Monday and Friday by 12PM EST, excluding public holidays.

If the customer purchases expedited shipping and the order is not immediately available to ship, they will be contacted promptly with a new lead time and the option to change the shipping method for a refund on the difference.

If an expedited shipment arrives late, please contact Hypoxico immediately so a claim can be filed with the carrier. Any amount refunded by the carrier will then be passed on to the customer. Please note that carriers will not refund shipments that are delayed due to weather or other circumstances outside of their control.

International Shipping

Hypoxico accepts many international orders, but the Hypoxico website will not automatically allow online orders to be shipped outside of the United States. International orders must be placed over the phone or by email, as some locations may be unavailable for delivery. Hypoxico must also confirm that the correct voltage altitude generator is sent.

Hypoxico is not responsible for any duties and taxes that may be imposed when the package passes through the port of entry. Please check with your country’s customs agency to estimate these costs.

Order Processing Times

Orders are processed between Monday and Friday, excluding public holidays, and in-stock items will be shipped within 2 business days (+1 day if the order is placed after 12PM EST). In the event that an order is not available to ship within this period, the customer will be contacted with an estimated lead time.

Order Tracking

When a package is shipped, a tracking number will automatically be sent to the email address listed on the order.

Partial Shipments

Hypoxico may split an order into multiple boxes depending on the items ordered and/or item availability. A tracking number will be sent to the email address listed on the order for each package.

If an order contains multiple items and one or more of those items are unavailable to ship within the normal processing time, the customer will be contacted with an estimated lead time prior to partial shipment.

Shipping Issues

Within 7 days of order delivery, the customer must notify Hypoxico of any items that are missing or damaged in shipment. After this period has passed, the customer accepts the order as is. Hypoxico is not responsible for stolen shipments. If you would like to require a signature upon delivery, please contact Hypoxico as soon as possible after placing your order. If you receive a package that was damaged in shipping, please take photos and send them to Hypoxico for use in filing a claim with the carrier.