Rental Terms & Conditions

These terms apply to rentals paid for as of 8/1/2025. For rentals placed prior to this date, see here.

By paying for a Hypoxico rental, you agree to the following terms and conditions:

Health & Safety

Exposure to hypoxia can cause physiological changes to the human body that may vary from person to person. In addition, hypoxic exposure may cause breathing difficulties in certain individuals. It is recommended that all users of Hypoxico equipment seek the consultation of a doctor prior to use. Individuals in poor health should take extra precaution or refrain from use of the equipment altogether.

Hypoxico equipment is not approved for medical use by the United States Food and Drug Administration. Hypoxico equipment is not intended to diagnose, treat or cure any form of medical illness, disease, ailment or condition. Hypoxico does not employ or collaborate with medical professionals with regards to suggested methods of use of Hypoxico equipment for medical treatment.

Use of Hypoxico equipment is done entirely at your own risk.

Placing a Rental

Hypoxico Altitude Generators, Altitude Tents, and select accessories may be rented on a weekly basis in whole week increments (rounded up) for a minimum of 4 weeks. For sanitary purposes, Training Masks are final-purchase only. Due to logistical complexities, rentals can only be placed within the contiguous United States and Canada.

To ensure an optimally timed training period, the official rental start and end dates will be agreed upon in advance and listed on the invoice.

The total cost for the entire rental period plus 2-way ground shipping must be paid in advance of delivery. Expedited shipping may be purchased for an additional cost, and is calculated at time of invoice.

Do not wait until your start date approaches to make payment. Rental availability fluctuates based on season, and rentals are only reserved once paid for, so your rental may not be able to be fulfilled if not paid for in advance. In addition, sufficient time is required to prepare and ship the rental to your address, so if you attempting to reserve a rental within 1-2 weeks of your desired start date, payment should be made immediately to avoid late arrival.

Rental items are identified on the invoice and order confirmation by “Rental” in the line item, along the number of weeks being paid for. These items will remain the property of Hypoxico and must be returned after the rental period ends, unless a buyout is completed. Items without “Rental” in the line item are final-purchase and must be kept after the rented items are returned.

As the start date approaches, the rental will be shipped with sufficient time to account for your location and normal fluctuations in carrier delivery times. If the rental arrives earlier than the official start date, the rental end date will remain the same and you will not be required to pay for the additional day(s). If the rental arrives later than the start date due to shipping delays, you will be refunded on a per-day basis. You will not be refunded per-day for a late rental arrival if the reason for the delay was failure to pay the invoice soon enough for the rental to be shipped on time. If the rental does not arrive 5 days after the start date, you will be given the option to cancel the rental entirely for a full refund.

Shipping Costs

The cost for standard 2-way ground shipping is calculated based on the address, and the average price generally falls between $150-$250. Expedited shipments (if requested) will cost more.

RUSH HANDLING FEE

Rentals that need to be shipped out within 72 hours of payment will include a rush handling fee of $100.

Receiving Your Rental

Depending on the items included, your rental may be delivered in multiple boxes shipped simultaneously. You will be sent a tracking number by email for each package.

Take photos of the inside of the generator box as you unpack the contents so you have a reference to repack it the same way for return shipping.

Make sure to keep all original packaging for return shipping. If you lose or dispose of the included packaging, you will need to purchase a replacement set. If the packaging arrived damaged, contact Hypoxico promptly.

Rental Extensions

Ongoing rentals may be extended in weekly increments. Simply contact Hypoxico with your new desired end date, and a digital invoice will be created to pay for the additional weeks and confirm the new end date.

Rental Cancellation

If you wish to cancel a rental that has not shipped yet, contact Hypoxico promptly so it can be canceled and refunded. Once a rental has shipped, the first 4-weeks are nonrefundable. If you need to return your rental earlier than the official end date, contact Hypoxico to coordinate.

Hypoxico reserves the right to cancel and refund an unshipped renal for any reason, including but not limited to lack of inventory, fraud concerns, website errors, or a violation of terms by the customer.

When Your Rental Ends

Shortly before your rental end date, you’ll be contacted by email with the option to either return your rental by UPS prepaid label or apply your rental credit towards purchasing the generator and accessories to own.

Rental Buyout

If you wish to keep the rented item(s), you may apply up to 8 weeks of your prepaid rental cost as a credit towards the full purchase price. You will also receive a credit for one half of the standard shipping fee included in the initial rental cost. Orders with expedited shipping are excluded. Purchase-only items, such as the Training Mask, do not count towards the credit. The buyout will be paid for via a digital invoice indicating that you are purchasing the item(s) to own. Altitude Generators purchased through a rental buyout will include the standard 1-year/2,500 hour warranty, starting from the date the rental was delivered.

Returning Your Rental

Rented items must be returned to Hypoxico in good working condition, or a repair/replacement fee may be incurred. You will not be held responsible for normal wear and tear or equipment failure that occurs during proper use.

If you decide to return your rental, Hypoxico will provide your prepaid UPS return shipping label(s) by email.

Reference the photos you took when unpacking your rental to repack the generator and accessories as close as possible to how they were originally packed, then seal up the box(es) well with packing tape. If you lost or disposed of the included packaging, you will need to purchase a replacement set. Damage that occurs as a result of inadequate packing may result in a repair/replacement fee. Print and attach the provided return label(s) either at home prior to drop off, or at the UPS Store using the QR included in the email. The package(s) must be dropped off at an official UPS Store and not at an unmanned or third-party drop off location. Items lost or damaged at the fault of UPS will be covered by the included shipping insurance.

Late Returns

Your rental must either be in UPS possession or purchased-to-own by the end date. Late returns will be treated as a rental extension and will be billed according to standard rental pricing.

Thank you for renting altitude with Hypoxico!